What is Imperium Jewelry?

Imperium Jewelry is an online jewelry store based in Miami, Florida, USA, offering handmade, luxury pieces such as chains, bracelets, pendants, rings, and earrings.

What materials do you use to make your jewelry?

We use high-quality materials such as real 18k gold for our gold-bonded pieces and pure sterling silver coated in rhodium for most of our pieces, which gives them durability and a shiny finish.

How do I choose the correct size for my jewelry?

Next to each product on our website, you'll find a size guide that will fully guide you on what size to choose.

Can I cancel my order?

You may cancel your order on the same day you made the purchase. Once the item has been shipped the next day, we cannot cancel the order. However, we do accept returns and offer a full refund when the item is returned in its original packaging and unworn within 30 days of purchase.

What is your return policy?

We accept returns within 30 days of purchase for items that are unworn and in their original packaging. For USA orders, we will email you a shipping label and pay for the return shipping. For international orders, you will need to pay for the return shipping, and we will issue a full refund as soon as we receive the returned item.

How do I take care of my gold jewelry?

Our gold pieces are designed to last forever and can be worn anytime, anywhere. To keep them looking new, avoid exposing them to chemicals, and pat dry after they get wet.

How do I take care of my silver jewelry?

We add rhodium to our silver pieces, which makes them durable and suitable for everyday wear. Avoid exposing them to chemicals but otherwise, they require little maintenance.

How long does it take to get my order?

We typically process and ship orders the next day after they are placed, and our standard delivery time is approximately 2 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances, but we will do our best to get your order to you as quickly as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Do you ship internationally?

Yes, we offer express international shipping. If you have any questions, please contact our support team, and they will be happy to help you.

How can I contact your customer support team?

You can contact us through our website's contact form, and our customer support team will get back to you as soon as possible, or send us an email to contact@imepriumjewelry.com.

Visit our help center if you need further assistance help.imperiumjewelry.com